Bridging the Gap: Unit Level Availability, and Redeam’s Solution

In the dynamic landscape of the tourism and entertainment industry, managing availability and ticket types efficiently across various channels is crucial for both suppliers and resellers. Some operators require availability at the traveler type or ticket type level while others manage it at the product or admissions level. Resellers, on the other hand, typically expect availability at the Product level and pricing at the Traveler Type/Unit level. This is where Redeam steps in, providing a seamless bridge to align supplier and reseller expectations, even when faced with disparities in availability models. Within Redeam’s system we can convert Unit Level into Product Level. Our Reseller connection also supports the combination of the two. Get Product level for some suppliers and Unit Level for others, whatever provides the best experience for your customers and your system.


  • What is Unit Level Availability and Unit Level Channel Bindings?

Unit Level Availability refers to the ability to manage the availability of individual units, such as traveler types, rather than grouping them under a broader rate or product. This approach provides a more granular control mechanism, allowing suppliers to fine-tune their offerings based on specific units. For example, if an operator wants to sell a limited number of child tickets vs adult tickets or has entry times where they only allow adults for the same product where they allow children earlier in the day, that is Unit Level Availability. Others manage that availability based on admission type, there are 500 tickets regardless of traveler type, that is Product or Option Level Availability.

Unit Level Channel Bindings, on the other hand, involve linking specific units to different distribution channels. This ensures that each channel gets accurate and timely information about the availability of units, preventing overbooking and ensuring a smoother customer experience. This means the operator can offer specific traveler types to one channel or limit the traveler types going to another channel without building out an entirely new product or offer.

In the industry, the adoption of unit level availability and channel bindings has become increasingly prevalent as suppliers strive to enhance their operational efficiency and provide a more tailored experience to customers.

  • What Are Resellers Expecting?

Resellers, the intermediaries connecting suppliers with end customers, have their own set of expectations. They demand accurate and up-to-date information on availability and ticket types to effectively market and sell products. Resellers are looking for ways to manage their inventory, aligning with the preferences and demands of their target audience.

Challenges arise when suppliers and resellers operate on different availability models. If a supplier uses unit level availability while a reseller relies on rate/product level availability, discrepancies can occur. This misalignment can result in inaccuracies in inventory management, leading to customer dissatisfaction and operational inefficiencies.

In the industry, the adoption of unit level availability and channel bindings has become increasingly prevalent as suppliers strive to enhance their operational efficiency and provide a more tailored experience to customers.

  • How Redeam Bridges the Gap

Redeam plays a pivotal role in bridging the gap between suppliers, and resellers, especially when faced with differences in availability models. The platform acts as a unified interface, translating and synchronizing information seamlessly.

    1. Unified Interface: Redeam acts as a centralized hub, translating unit-level availability data from suppliers into a format that works with resellers accustomed to rate/product-level availability. This ensures that both parties operate on the same wavelength, eliminating confusion and discrepancies.
    2. Real-Time Synchronization: Redeam facilitates real-time synchronization between suppliers and resellers, ensuring that any changes in unit availability can be reflected instantly across all connected channels. This helps maintain accuracy and prevents issues such as overbooking.
    3. Customizable Solutions: Recognizing the diverse needs of suppliers and resellers, Redeam offers customizable solutions that can adapt to different business models. Whether a supplier prefers unit level availability or a reseller operates on rate level availability, Redeam tailors its services to accommodate these preferences seamlessly.


In conclusion, as operators navigate the intricate web of unit level availability and channel bindings, Redeam provides a bridge that connects suppliers and resellers. By offering a unified interface, real-time synchronization, and customizable solutions, Redeam ensures that the industry continues to evolve towards more efficient and customer-centric practices. This synergy ultimately translates into improved customer experiences, increased operational efficiency ,increased revenue and sustained growth for all stakeholders involved.